How do I reset my password?

Administrators can reset a user's password by sending a reset email to the user's registered email address. The email contains a link that lets the user reset his or her password. Only administrators can send the reset email.

Note:If single sign-on (SSO) is enabled, admins can't send password-reset links to users.

To reset a team member's password

1. InAdmin Center, click thePeopleicon () in the sidebar, then selectTeam > Team members.
2. Locate the user who forgot his or her password and click theEdit.
3. On the user's profile page, open theSecurity Settingstab and clickResetin thePasswordsection.

To reset an end user's password

1. InSupport, click theCustomersicon () in the sidebar.
2. Locate the user who forgot his or her password and click theEdit.
3. On the user's profile page, open theSecurity Settingstab and clickResetin thePasswordsection.

You can also manually set a user's password if the option has been enabled by the account owner. SeeAllowing administrators to set passwords. Instead of selectingResetin the steps above, selectSetand specify a new password for the user.

Zendesk recommends using the email reset workflow instead of setting passwords manually. A common hacker technique is to repeatedly call or email a support center posing as a frustrated customer who forgot his or her password and who is unable to recover it, and persisting until a support agent has no choice but to change the password manually for the irate customer. If in doubt, use the reset option and send a password-reset email.